About this marketplace
Bol.com is the biggest online retailer in the Netherlands and Belgium. Their goal is to make the lives of their customers a little bit easier every day. They are a big player in a local market, and know their customers very well.
- Product positioning
- Ways to sell
Who else sells here?
Joseph Joseph, L'Oreal, Miele, Nike, Philips, Rimmel, Rituals, Under Armour
E-commerce adviser tip
International sellers are required to have an EU VAT number, a European IBAN bank account number, and must be registered at a Chamber of Commerce in the EU. In addition, all product content needs to be in Dutch and sellers must be able to offer customer service by phone in Dutch and reply to enquiries within 24 hours. International customer service can be outsourced to third party suppliers. Delivery time is maximum 8 working days, and as with all marketplaces – service standards apply.
Categories prohibited at the marketplace include food and drink, services, subscriptions, second hand products (except books, which are allowed) and medicine (including homeopathy).
About the customers
Over 55% of Dutch and Belgian people shop at bol.com, so the platform reaches a wide range of consumers.
- Customer support
- Help CentreAvailable
- Social MediaAvailable
- TutorialsNot available
24 hours a day, 7 days a week
About fulfilment and delivery
- Logistics support
- Fulfilled by marketplaceAvailable
- Fulfilled by sellerAvailable
Parcel tracking required by the marketplace
How you can join
- Organise translation
- To negotiate with the marketplaceNot available
- To apply to joinAvailable
- For product contentAvailable
- For seller supportNot available
- Upload product details via
- Content Management SystemNot available
- Set up
- A local bank accountNot available
- A local companyNot available
- A local address to handle returnsAvailable
- Agree to
- Product exclusivity terms Not available
How you'll get paid
- Payments terms
- 30 days
How they'll help you
Marketing and merchandising
Bol have an advertising unit which offers display advertising, sponsored search, content marketing and targeted email campaigns - details and pricing available on request from Bol. There are various options for marketplace sellers and vendors.
- Seller support
- Help CentreNot available
- Social MediaNot available
- TutorialsNot available
- WebchatNot available
8:00am to 6:00pm CET (GMT +1), Monday, Wednesday, Friday 8:00am to 8:00pm CET (GMT +1), Tuesday, Thursday, 10:00am to 4:00pm CET (GMT +1), Saturday.
We’re working hard to get a deal in place.