Privacy and cookies

Your personal information

This page explains what kind of personal information the Department for International Trade (DIT) holds about you, how it’s used, how it’s protected and how you can find out about it.

Please read this page carefully to understand how we collect, use and store your personal information. Please also re-visit it from time to time to review any changes that have been made.


What information DIT stores about you

Great.gov.uk and DIT will, for example, store the following information about you:

  • your name
  • your chosen username and password
  • your email address
  • your business’s address
  • your business’s exporting experience
  • the product or service you want to export
  • whether you use online marketplaces to sell your products
  • your internet protocol (IP) address used your computer to connect to the internet
  • your browser type and version, and any browser plug-ins you use
  • your time-zone setting
  • your operating system and platform
  • the full uniform resource locators (URLs) you used to get to our site, through our site and from our site (including the date and time)
  • pages you viewed or terms you searched for on the site
  • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and ‘mouse-overs’)
  • methods used to browse away from the page
  • phone numbers used to call our customer service helpline

Not all of this information will be personal data, and the extent to which any of this information is personal data may depend on applicable data protection laws.

Some of this information will be collected through the use of cookies and other related tracking technologies. Cookies are used to distinguish you from other users of this website. DIT provides details on what cookies do and a full list of cookies that DIT uses on its websites. For more information see our cookie policy.

DIT may receive information about you if you use any of the other websites DIT operates or services DIT provides. DIT also works with third parties (for example, partners and subcontractors) and may receive information about you from these third parties. You should refer to the privacy policies of those third parties if you have concerns about their disclosure of your personal information to us.


How DIT protects your personal information

DIT complies with the Data Protection Act 1998.

DIT will:

  • tell you why the information is needed. For example, we ask about your company’s exporting experience to decide whether it is suitable for inclusion in the Find a Buyer service.
  • only ask for what’s needed
  • make sure nobody has access to it who shouldn’t
  • tell you if the information is shared with other organisations and if you can say no to this
  • only keep the information for as long as it’s needed
  • not make it available for commercial use (for example, for marketing) without your permission

You must:

  • give accurate information
  • tell DIT about any changes, for example, to your address

Sharing your information

Your information can be shared with other teams in DIT or other organisations where this is needed to process your application.

There are some cases when your information can be shared for other reasons, for example, to prevent crime.

If you’re asking for information that isn’t published on great.gov.uk, DIT may need to contact other organisations to find answers to your questions.

If your question is technical, DIT may need to pass information to technology suppliers. DIT will only pass on personal data if it is necessary to do so, and will not keep your personal data or records of its correspondence longer than necessary.


DIT staff handling your information

DIT staff are trained in handling information and understand how important it is to protect personal and other sensitive information. Within DIT, access to your personal information is limited to those members of our team who need access to it in order to provide you with our services which you request; to communicate with you (including, with your consent, to send you marketing communications); and to carry out legal or regulatory obligations.


Your rights

You have the right to:

  • ask to receive a copy of the personal information DIT holds about you
  • amend inaccurate personal information
  • stop us sending you direct marketing communications
  • in limited circumstances, to have personal information erased, or to restrict or challenge or processing of that personal information

To exercise any of these rights, fill in the DIT contact form or write a letter to:

Department for International Trade
King Charles Street
Whitehall
London
SW1A 2AH

Copies of your information and details of use cost £10, payable in advance.

Sometimes DIT can withhold information, for example, to protect national security.


How to make a complaint

If you’re unhappy with the way DIT handled your personal information, you can write to:

Department for International Trade
King Charles Street
Whitehall
London
SW1A 2AH

You’ll get a confirmation that DIT has received your complaint within 5 days and a full answer within 20 days. DIT will tell you if there’s going to be a delay.

If you’re unhappy with the answer or need any advice, contact the Information Commissioner’s Office (ICO).

The ICO can investigate your complaint and take action against anyone who has misused personal data.


Changes to this privacy policy

Any changes made to this privacy policy will be posted on this webpage. Please check back for updates or changes to our privacy policy. The way DIT deals with your personal information is set out in its information charter.


DIT cookies policy

DIT wants to provide services that are easy to use, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, tablet or mobile phone.

These include small files known as cookies. They cannot be used to directly identify you personally. These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times
  • measuring how many people are using services, so they can be made easier to use

You can learn about cookies and how to manage them yourself on www.aboutcookies.org.uk.


Use of cookies on this website

The great.gov.uk website uses cookies. These enable the website to provide more appropriate information to you, for example, by not asking for the same information on multiple occasions.

The website uses Google Analytics, which sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

The Google Analytics cookies used on great.gov.uk are:

Name: _ga
Expires: after 2 years
Purpose: to distinguish users

Name: _gid
Expires: after 24 hours
Purpose: to distinguish users

Name: _gat
Expires: after one minute
Purpose: to limit requests to Google Analytics

Additional cookies are set for users of the Find a Buyer service and the Find a Supplier service. These are:

Name: sessionid
Expires: after 2 weeks
Purpose: maintains the session id

Name: sso_display_logged_in
Expires: after 2 weeks
Purpose: maintains login status for display

Name: django_language
Expires: after one year
Purpose: maintains language choice

Name: disable_geoloaction
Expires: after one year
Purpose: prevents changing the user's experience depending on their country

Find more information on cookies set by Google Analytics on the Google Developers website.

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