INTEGRATED SKILLS LIMITED

The efficient management of environmental service contracts is one key element of the environmental management strategy in the Kingdom of Bahrain. This case study outlines how the Ministry of Municipalities and Urban Planning of the Kingdom of Bahrain has successfully managed over 130,000 environmental service calls (by 2017) with the Performance Manager (PM) software system from Integrated Skills Ltd. The PM solution ensures that over 1,500 service requests per month are successfully managed and completed with full monitoring and traceability. PM enables the efficient daily delivery of waste & environmental services via contractors. The core objectives of the Performance Manager system was to effect control over the management of the contract - which was completely missing from the previous contracts - to provide a methodology that was simple for operators to use and to quickly and easily produce reports that verify faults & rectification works in the event of legal action.