Intelligent Voice
Intelligent Voice Limited
Live Monitoring of Over 240,000 Calls a Day
US company Castel designs call center services and solutions for businesses. Castel listens, learns, plans and partners with companies to define and realize their future.
Powered by Intelligent Voice®, Castel Detect™ delivers fast and accurate word and phrase detection for customer/agent conversation monitoring across a wide variety of industries. Live calls are analysed with high accuracy, providing alerts, reminders, and call scoring, all while the call is occurring.
Provides actionable responses during a live call, including agent feedback, scripting, and instant messaging. Aligns call handler behaviour and supervisor interventions with compliance and customer experience goals in real-time. Intelligent Voice’s speech recognition engine based around NVIDIA® GPU technology gives blisteringly fast ASR (Automatic Speech Recognition) across large data sets.
Cloud services opens the capabilities to customers that may not have the infrastructure to run on premise.
Company details
- Incorporated:
- 28 February 1989
- Industry:
- Communications
"Our continued partnership with Castel, dedicated to deliver best in-class speech analytics capabilities to contact centres across the world, has gone from strength to strength. Castel’s agents, using Intelligent Voice’s powerful GPU powered software, are taking over 240,000 monitored calls each day on premise."Nigel Cannings | CTO | Intelligent Voice Limited