Whitecap Consulting Limited

A Case Study By Whitecap Consulting Limited

Mambu is a fast-growing multi-national FinTech that offers an agile core engine of a composable banking architecture which enables the use of best-for-purpose technologies to offer modern lending and banking services. Following a period of significant growth, the business is looking to grow its UK FS customer base and tasked Whitecap to identify, articulate and map ‘a day in the life’ of key personas and journeys within its target market. This enabled Mambu to map existing user journeys with modern Mambu enabled experiences. ” The Whitecap research highlights onboarding and origination as the biggest area of pain, but also the largest opportunity for improvement. It also highlights the overcomplexity and reliance on manual processing across the mortgage lifecycle. And the ongoing issues that lenders have with new products which prevents them from embracing innovation. “ Richard Morgans, General Manager UK & Ireland

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04 May 2012