Customer Success Story: Rest

With nearly three-quarters of their customer base under 40, Rest was looking for a way to connect with a customer base of digital natives. They knew that their digital savvy customers were comparing them with other digital experiences, regardless of industry or service. They also knew that most of their customers were starting their experience on the Rest website.

The addition of a virtual agent on their website was aimed at enriching their customer experience to:

* Increase engagement with a customer base of digital natives
* Provide customers with 24/7 support in their channel of choice with 0 FTE (full time equivalent) cost
* Better understand the customer experience to uncover pain points