CREATIVE VIRTUAL LTD

Company description

Creative Virtual’s industry-leading engagement solutions bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. Our highly experienced team delivers best practice expertise alongside our innovative and award-winning V-Person™ technology to build, implement and optimise your conversational AI strategy for long-term success. Our chatbots and virtual agents currently have over 80 million conversations per year, and that number is rapidly growing. With proven contact deflection rates of up to 80% and reductions in call handling times by up to 40% in the contact centre, our solutions are achieving ROI in less than 12 months. We have offices around the globe and an extensive Partner Network, giving organisations both localised support and international insights. Our technology has proven success across sectors, and our customers are happy to share their experiences with our team and solutions.

Expertise

Industry

Business and consumer services, Financial and professional services, Healthcare and medical, Household goods, furniture and furnishings, Leisure and tourism, Railways, Retail and luxury, Software and computer services

International

Australia, Canada, China, Denmark, Germany, India, Ireland, Mexico, Netherlands, New Zealand, Russia, Saudi Arabia, Singapore, United Arab Emirates, United Kingdom, United States

Languages

Arabic, Cantonese, Chinese (written, simplified), Croatian, Danish, Dutch; Flemish, English, Estonian, Finnish, French, German, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mandarin, Norwegian, Polish, Portuguese, Romanian; Moldavian; Moldovan, Russian, Spanish, Swedish, Tamil, Thai, Turkish, Ukrainian

CREATIVE VIRTUAL LTD case studies

Customer Success Story: Rest

Rest is one of Australia’s largest superannuation funds by membership. In 2016, Rest became the first Australian superannuation fund to service members’ enquiries online 24/7 with a virtual agent.

Case study

Customer Success Story: UK Government Department

This large Government Department uses a V-Person™ virtual agent to deliver personalised self-service that is reducing internal service desk support costs and improving employee productivity.

Case study