France - Other community, social and personal services

Description

La Poste wishes to entrust a service provider with a social and digital mediation mission to improve the reception and support of vulnerable groups when carrying out postal operations in post offices and, where appropriate, to facilitate the autonomy of digitally vulnerable groups through workshops. The post offices concerned are located in the Hauts-de-France, Grand-Est and Bourgogne-Franche-Comté regions. This European contract notice includes a total of 43 lots.
La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations in several post offices in the North-East of France. This lot concerns social and digital mediation services for the following post offices:- Besançon Île-de-France BP QPV,- Besançon Planoise BP QPV.The services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit a bid.Please note that during the course of the contract, the scope of the lot could evolve within the same department.The mediators used by La Poste to assist its customers must have a dual social and digital competence and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces);- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment);- guiding customers to identify the most appropriate support and/or training solution for the expected needs);- accompany (reassure, provide punctual help, on a service, give access to computer equipment, ensure that clients are taken care of by competent organizations);- organize digital workshops to accompany clients in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations in several post offices in the NORTH EAST.This lot concerns social and digital mediation services for the following post offices:- MONTBELIARD PETITE HOLLANDE QPV- AUDINCOURT CHAMPS MONTBELIARD PETITE HOLLANDE QPV- AUDINCOURT CHAMPS MONTBELIARD PETITE HOLLANDE QPV- BETHONCOURT BETHONCOURT QPV- VESOUL MONTMARIN QPVThe services to be carried out will be more fully detailed in the Specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies) - organise digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services for the following post offices:- STRASBOURG PLACE DES HALLES- STRASBOURG PORTE BLANCHE- STRASBOURG LIZE- STRASBOURG CITE DE L'ILL- STRASBOURG ELSAU- STRASBOURG KOENIGSHOFFENThe services to be carried out will be more fully detailed in the Specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies) - organise digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post offices:- STRASBOURG EINSTEIN- STRASBOURG HAUTEPIERRELThe services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services for the following Post Offices:- MULHOUSE VAUBAN BP- MULHOUSE BOULEVARD DE L EUROPE- MULHOUSE BRIAND BP- MULHOUSE HENNER- MULHOUSE COTEAUX- MULHOUSE BOURTZWILLER- ILLZACHThe services to be carried out will be more fully detailed in the Specifications given to the candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- COLMAR PASTEURThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This package includes social and digital mediation services and digital workshops for the following post offices:- NANCY MARCHE BP- NANCY PLACE SAINT JEAN- NANCY PLATEAU DE HAYE BP- LAXOU CHAMP LE BœUF- VANDOEUVRE NATIONS- VANDOEUVRE MONTET OCTROI- PONT A MOUSSON- JARVILLEL The services to be provided will be more fully detailed in the Specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post offices:- LONGWY LECLERC- MONT SAINT MARTINThe services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot could evolve within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services and digital workshop services for the following post offices:- BAR LE DUC ROCHELLE- VERDUN SCHWEITZERThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshops for the following post offices:- METZ CENTRE- METZ PATROTTE- METZ BELLECROIX- METZ HAUT DE BLEMONT- WOIPPY CHARCOT- MOYEUVRE GRANDE- FAMECKThe services to be carried out will be more fully detailed in the Specifications given to the candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot covers social and digital mediation services and digital workshops for the following Post Offices:- FORBACH- BEHREN LES FORBACH- FREYMING GENETS- SARREGUEMINES PRINCIPALESThe services to be provided will be more fully detailed in the Specifications given to the candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post offices:- SAINT DIE- EPINAL QUATRE NATIONSLThe services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have dual social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services for the following post offices:- CHENOVE- DIJON GRANGIER- DIJON GRESILLES- DIJON LAC BP- LONGVIC- TALANT BPL The services to be provided will be more fully detailed in the Specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- COSNE SUR LOIRELESThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- NEVERS CENTRELS The services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services for the following post offices:- CHALON SUR SAONE LAPIERRE- CHALON SUR SAONE REPUBLIQUE- LE CREUSOT- MONTCEAU LES MINESThe services to be provided will be more fully detailed in the Specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post offices:- MACON PERRIERES BP- MACON VICTOR HUGOLES The services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- AUXERREL The services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- SENSL The services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- SAINT FLORENTINThe services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshop services for the following Post Offices:- ATTIGNY BP- CHARLEVILLE MEZ RONDE COUTURE BP- POIX TERRON BP- CHARLEVILLE LA HOUILLERE BP- REVIN BP- SEDAN TURENNELes services to be carried out will be more fully detailed in the Specifications given to the candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshop services for the following post offices:- CHAPELLE SAINT LUC CENTRE (LA) BP- ROMILLY SUR SEINE BOULE D OR- TROYES THIBAUD DE CHAMPAGNE- TROYES CHARTREUX BP- TROYES ST JACQUES BP- VILLENAUXE LA GRANDE BPLThe services to be provided will be more fully detailed in the Specifications given to candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshops for the following Post Offices:- ANGLURE BP- CHALONS EN CHAMPAGNE CATHEDRALE- REIMS BILLARD BP- REIMS PAYS DE FRANCE BP- EPERNAY BERNON BP- REIMS ORGEVAL BP- VITRY LE FRANCOISThe services to be carried out will be more fully detailed in the Specifications given to the candidates admitted to submit a tender.The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshop services for the following post offices:- CHAUMONT CAVALLIER- ST DIZIER VERT BOIS BP- BOURMONT BPL The services to be provided will be more fully detailed in the Specifications given to candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This package covers social and digital mediation services for the following post offices:- NOGENT SUR OISE- CREIL GAMBETTA- CREIL DUNANT- CREIL VALOISThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a bid.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This package covers social and digital mediation services for the following post offices:- ST OMER EN CHAUSSEE LPAC- MOLIENS- HANVOILE LPACThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post offices:- TALMONTIERS LPAC- ONS EN BRAY LPAC- ST GERMER DE FLYThe services to be provided will be described in more detail in the specifications given to the candidates admitted to submit a bid.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post offices:- MONNEVILLE LPAC- LAVILLETERTRE LPAC- JOUY SOUS THELLE LPACThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This package covers social and digital mediation services for the following post offices:- BABOEUF LPAC- CUTS LPAC- CARLEPONT LPACThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a tender.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post offices:- ERCHEU- LE QUESNEL- SAINT SAUFLIEULES The services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit a bid.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- HUPPYThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This package covers social and digital mediation services and digital workshop services for the following post offices:- ANZIN- VALENCIENNES- DENAINThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a bid.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshops for the following Post Offices:- LILLE REPUBLIQUE- LILLE ESQUERMES BP- LILLE FIVES BP- LILLE MOULINS- LILLE SUD BP- LILLE WAZEMMES BP- MONS EN BAROEULSThe services to be provided will be more fully detailed in the Specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshop services for the following Post Offices:- TOURCOING CITY HOTELS- RED CROSS TOURCOING- MAIN WATTRELOS- GREEN FIRST WATTRELOS- WATTRELOS SAPIN The services to be provided will be more fully detailed in the Specifications given to the candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot covers social and digital mediation services and digital workshops for the following Post Offices:- ROUBAIX PLACE SPRIET BP- ROUBAIX PRINCIPAL- ROUBAIX FOSSES AUX CHENES- ROUBAIX GARE- ROUBAIX QUARTIER DU PILE BP- ROUBAIX EPEULELEL the services to be provided will be more fully detailed in the Specifications given to the candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This package covers social and digital mediation services and digital workshop services for the following post offices:- MAUBEUGE PAL- HAUTMONTThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This lot concerns social and digital mediation services and digital workshops for the following post offices:- DUNKERQUE -ST POL SUR MER- DUNKERQUE PAL- GRANDE SYNTHELServices to be carried out will be more fully detailed in the Specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the lot may change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during postal operations at several post offices in the NORTH EAST.This package covers social and digital mediation and digital workshop services for the following post offices:- ARRAS CŒUR DE VILLE- ARRAS VERLAINE BPLThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer. The mediators used by La Poste to support its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and make use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This package covers social and digital mediation services and digital workshop services for the following post office:- BOULOGNE SUR MER PRINCIPALThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services and digital workshop services for the following post offices:- CALAIS BEAU MARAIS BP- CALAIS THEATRELes services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot may be subject to change within the same department. The mediators used by La Poste to assist its customers must have both social and numerical skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services and digital workshop services for the following post office:- GLP LONGUENESS The services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may be subject to change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services and digital workshop services for the following post offices:- LENS- LIEVIN- HENIN BEAUMONTThe services to be provided will be more fully detailed in the specifications given to the candidates admitted to submit an offer.It should be noted that during the course of the contract, the scope of the lot could evolve within the same department. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital inclusion missions for its vulnerable customers, in order to improve the reception and support of these groups during the postal operations of several post offices in the NORTH EAST. This lot concerns social and digital mediation services for the following post office:- MONTMARINE VESOUL QPVThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit a tender.It should be noted that during the course of the contract, the scope of the package may change within the same department. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing them, presenting the range of services on offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- guiding customers to identify the most appropriate support and/or training solution for the expected needs),- provide support (reassure, provide punctual help, on a service, give access to computer equipment, ensure that customers are taken care of by the competent bodies)- organize digital workshops to support customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools.

Opportunity closing date

29 December 2020

Value of contract

to be confirmed