Norway - Maintenance of information technology software

Description

Framework agreement for the maintenance and support of existing service management systems, based on BMC Helix (previously Remedy) 'or equivalent'. The procurement will also secure migration of 'MyIT Digital Workplace' to 'BMC Helix Digital Workplace Advanced' 'or equivalent'. In addition the procurement includes the option for new procurements of further licences of the mentioned software 'or equivalent' if required.
The aim of the procurement is to establish a non-exclusive framework agreement with one tenderer in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC Helix (previously Remedy) 'or equivalent'. The procurement will also secure migration of 'MyIT Digital Workplace' to 'BMC Helix Digital Workplace Advanced' 'or equivalent'. In addition the procurement includes the option for new procurements of further licences of the mentioned software 'or equivalent' if required.The Defence Sector's service management system based on BMC Helix (Remedy) currently has approx. 4000 users in the form of executive officers that serve approx. 20,000 final users in the Defence Sector within different processes/areas.In addition to being a service management system that supports processes such as Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Service Level Management, BMC Helix (Remedy) software is also used for orders/customer follow-up of regional support functions, as well as event reports for aircraft in the Air Force.The contracting authority has a number of software licences for software from BMC Helix (Remedy), and would therefore like a tenderer that can provide both software maintenance for the existing product portfolio and further supplementary licences if required.See '2.1.2 - Part 2 - SSA R Vedlegg 1 - Kravspesifikasjon' for further details on the scope of the procurement. The framework agreement duration will be 2 years. The contracting authority will have an option to extend the framework agreement up to two (2) times one (1) year, for a total of a further 2 years. The maximum duration of the agreement including options is four years.

Opportunity closing date

05 April 2023

Value of contract

£1m-5m