Norway - IT services: consulting, software development, Internet and support

Description

The purpose of this request for proposal (RFP) is identify 1 to 3 suppliers who have demonstrated capabilities in delivering a solution to match the desired scope of the Safe Nights Rest MVP.The SNR-app is the envisioned software solution through which our clients — both tenants and landlords — in specific regions where NRC already operates subsidized shelter solutions, will be able to draft and sign legally binding rental agreements with clear and customized terms using their phone. The application is one of the means by which NRC will seek to mitigate pain points expressed by our beneficiaries during the user research, such as lack of clarity in the ongoing relationships between parties around contract duration, cost and house rules. The service will also aim at mitigating conflict and potentially abusive behavior — by offering in-app reporting tools to flag incidents and/or report an abuse. Through this channel landlords will be able to access a simple rental contract template developed by NRC in line with local and national legal framework, customize specific parts of the agreement template such as asking price, space description, house rules and duration and share it with prospective tenants. Once both parties agree on the terms, the contract can be legally signed in digital format by both parties and securely stored on their devices for future access. Through the use of the SNR app services, tenants and property owners will no longer be reliant upon the physical presence of NRC staff during the contract negotiation and signing process, all parties will have greater transparency in dispute resolution process and have easier access to information regarding their rental.The SNR MVP aims validate that the use of digital tools can improve the trust and relationship management between tenants and property owners during a housing rental period. The MVP will initially be tested with tenants and property owner with whom NRC has a pre-existing relationships established through its housing programs. If successful, NRC will seek to expand user testing to those that NRC may only have a pre-existing relationship with one of the parties.The minimum viable product will be tested in the middle East region (Jordan or Lebanon) and as such the bidder should have the in-house capacity to carry out interactions with Arabic speaking users during the design and testing phase. While this process will be facilitated by NRC staff on the ground, NRC staff do not necessarily have UX design experience. It will be of critical importance that the bidders design staff can directly interact with the user so that critical feedback is not lost in translation.The full description of functional and non-function requirements can be found in the request for proposal narrative description and the requirements annex.

Opportunity closing date

05 January 2020

Value of contract

to be confirmed