Australia - Digital Adoption Platform (Customer Online Guidance System)

Description

The Department of Environment, Science and Innovation is seeking proposals for Digital Adoption Platform (Customer Online Guidance System).
The Customer is seeking responders who are experts in online digital learning pathways/platforms including but not limited to tools that will:

Provide a digital learning platform for DES to create ‘built in’ how to guides
Provide training to DES employees on how to create and maintain interactive content
Offer interactive on-screen guidance and tips to ensure data is entered correctly the first time
Improve ability for users to self service
Provide on boarding support for new users
Provide notification and guidance when something changes (e.g. functionality changes or regulation changes)
Fully integrated with Dynamics and Appian

For detailed information on the required goods/services sought under this tender, please review the Request for Quote document.

Opportunity closing date

29 April 2024

Value of contract

to be confirmed