- Registered users:
- 240 million
- Commission:
- 2 - 10%
- Membership fee:
- USD 1,000 annually
About this marketplace
JD.com is the second largest business-to-consumer (B2C) ecommerce site in China, with 188 million active users.
- Product positioning
- EconomyAvailable
- Mid-RangeAvailable
- PremiumAvailable
- LuxuryAvailable
- Ways to sell
- SellerAvailable
- WholesaleAvailable
Who else sells here?
Animal, Aptamil, Brook Taverner, Fortnum & Mason, Halcyon Days, Holland & Barrett, New Look
E-commerce adviser tip
JD.com can integrate with a WeChat store, which can offer a powerful online combination for UK brands. A verified Wechat service account can have e-commerce functionality and incorporates various marketing tools.
Before entering the Chinese Market, it is highly recommended you register your trademark with the Chinese Trademark Office.
You will need to set aside a reasonable marketing budget per year in order to sell successfully in China, so this platform is generally more suitable for larger, more established companies.
UK businesses wishing to apply, need to be either the brand owner or authorised to sell the brand.
About the customers
JD.com has 240 million registered users. 68% are male and 32% are female. 80% of shoppers are aged 18 to 45, and 65% have university degrees.
- Customer support
- EmailAvailable
- Help CentreAvailable
- Social MediaNot available
- TelephoneAvailable
- TutorialsNot available
- WebchatAvailable
Open times
24 hours, 7 days a week; also through an app
About fulfilment and delivery
- Logistics support
- Fulfilled by marketplaceAvailable
- Fulfilled by sellerAvailable
Parcel tracking required by the marketplace
Yes
How you can join
- Organise translation
- To negotiate with the marketplaceNot available
- To apply to joinNot available
- For product contentAvailable
- For seller supportAvailable
- Upload product details via
- APIAvailable
- Content Management SystemAvailable
- Spreadsheet/CSVAvailable
- Set up
- A local bank accountNot available
- A local companyNot available
- A local address to handle returnsAvailable
- Agree to
- Product exclusivity terms Not available
How you'll get paid
- Payments terms
- 30 days
- Currency
- USD
How they'll help you
Marketing and merchandising
Brands need to engage the services of a third-party, trusted partner to handle translations, imagery, optimised descriptions, customer service and return handling. A marketing budget must be set aside to encourage greater brand engagement, as it's essential for brands to raise awareness in China.
- Seller support
- EmailAvailable
- Help CentreNot available
- Social MediaAvailable
- TelephoneAvailable
- TutorialsNot available
- WebchatNot available
Open times
8am to 6pm (China), Mon to Sun
