Privacy and cookies
Your personal information
Information you provide whilst using the services provided by great.gov.uk, including personal information, may be published or disclosed in accordance with access to information regimes, primarily the Freedom of Information Act 2000 (FOIA) and UK Data Protection legislation.
The Department for International Trade will process personal data supplied in its digital services in accordance with the Data Protection Act. The information you provide will be processed on a lawful basis to enable DIT to perform a task in the public interest or to fulfil an official function, where the task or function has a clear basis in law. You can find out how we process your data in relation to each service or function below:
- Zendesk, our enquiry management system
- Smart Survey
- Trade Profiles and Single Sign On
- Export Opportunities
- Selling Online Overseas
- Invest in Great Britain
- Export Readiness
You have the right to:
- ask to receive a copy of the personal information DIT holds about you
- amend inaccurate personal information
- stop us sending you direct marketing communications
- in limited circumstances, to have personal information erased, or to restrict or challenge the processing of that personal information
To exercise any of these rights, fill in a DIT contact form or write to:
King Charles Street
Copies of your information and details of use cost £10, which is payable after you request the data, in advance of the data being released. Sometimes DIT can withhold information, for example, to protect national security.
How to make a complaint
If you’re unhappy with the way DIT handled your personal information, you can write to:
King Charles Street
You’ll get a confirmation that DIT has received your complaint within 5 days and a full answer within 20 days. DIT will tell you if there’s going to be a delay.
If you’re unhappy with the answer or need any advice, contact the Information Commissioner’s Office (ICO).
The ICO can investigate your complaint and take action against anyone who has misused personal data.
The way DIT deals with your personal information is set out in its information charter.
DIT cookies policy
DIT wants to provide services that are easy to use, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, tablet or mobile phone.
These include small files known as cookies. These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times
- measuring how many people are using services, so they can be made easier to use
We also use Google Analytics software. We do not allow Google to use or share our analytics data.
You can learn about cookies and how to manage them yourself on www.aboutcookies.org.uk.
The Google Analytics cookies used on www.great.gov.uk are:
|_ga||after 2 years||to distinguish users|
|_gid||session||to distinguish users|
|_gat||session||to limit requests to Google Analytics|
|_collect||session||Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across multiple devices.|
Find more information on cookies set by Google Analytics on the Google Developer website.
|_sessionid||after 2 weeks||maintains the session id|
|_sso_session_cookie||after one year||maintains the session id for single sign on|
|sso_display_logged_in||after 2 weeks||maintains login status for display|
|hide_cookie_notice||after 30 days||Hides cookie notice|
|django_language||after one year||maintains language choice|
|csrftoken||1 year||Helps prevent Cross-Site Request Forgery (CSRF) attacks|
|SESS||session||Preserves user states across page requests during the user session|
|_ukti_opportunities_session||session||Preserves user states across page requests during the user session|
|__cfduid||1 year||Used by the content network, Cloudflare, to identify trusted web traffic.|
|disable_geolocation||1 year||Manage geolocation settings|
Third party cookies
The following third party cookies are in use.
|. youtube.com / VISITOR_INFO1_LIVE||6 months||Used to measure the speed of a user’s internet connection to ensure they are receiving a suitable quality when watching video on the website|
|.youtube.com / GPS||30 minutes||Used for Youtube GPS location mobile devices|
|.youtube.com / YSC||session||Used when watching embedded Youtube videos on the website|
|.youtube.com /PREF||2 years||Remembers a user’s Youtube preferences when watching videos on the website|
|doubleclick.net/IDE||2 years||Used by Google DoubleClick to register and report the Website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user|
Last updated: 31 October 2018