Phil Hodgson, Head of Finance Operations – Europe, Collinson Group; “Automating the process and minimising manual intervention means many of our payments now arrive same day. This has become a selling point to customers and our claims handlers are receiving less queries, but if they do it is now very easy for them to track where the payment is at and then update the client.
“We have also been able to centralise our staff structure to one European finance team and remove dual authorisation. Overall, this helps free up time for our management teams and reduce the chance for mistakes.”
“It is now much easier for us to provide proof to auditors that authorised payments have left our accounts, and the records cannot be manually altered which reduces our exposure to fraud, which gives us confidence that payments will reach their destination in full”
Head of Finance Operations – Europe