Poland - IT services: consultancy, software development, internet and support

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Provided by Open Opps
Opportunity closing date
16 May 2019
Opportunity publication date
01 May 2019
Value of contract
to be confirmed
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The subject matter of the Order is: 1.1 provision of Technical Support services for the Oracle software listed in item 1 letter a) of Attachment No. 2 to the ToR,1.2 Oracle software conversion services listed in item Błąd! 1 letter b) Attachment No. 2 to ToR,1.3 provision of Technical Support service to Oracle software, which the Ordering Party shall purchase by way of conversion referred to in item 1.2. of ToR above.2.The Contractor undertakes to provide the Customer with Software Update License & Support available through My Oracle Support (Customer Support Identifier) in relation to the Oracle products listed in Appendix 2 to ToR:2.1 for the provision of program updates, patches, security warnings and updates of critical software within the scope of the Order; 2.2.4 certification for new products/versions of third-party products;2.5 provision of major product and technology versions including generic service versions, selected program versions containing new features and documentation updates available through http://edelivery.oracle.com/;2.6 24-hour service of service requests on all days of the week - providing technical support in the scope of service requests, in electronic form (via My OracleSupport) or by phone, on business days (i.e. Monday to Friday) from 9:00 a.m. to 5:00 p.m. in Polish and 24 hours a day, 7 days a week in English;2.7 electronic access to information about your products, Oracle technical bulletins, software updates, and a database of reported technical issues 24 hours a day, 7 days a week via My OracleSupport https://support.oracle.com/CSP/ui/flash.html;2.8 non-technical customer service during standard business hours.3The Contractor is an authorized representative or partner of Oracle authorised to sell Oracle products in the Republic of Poland, including the provision of services that are the subject of the Order.4 The Contractor has the qualifications and experience necessary to properly perform the subject of the Order.5 The Principal does not allow variant bids.6 The Principal does not allow for the submission of equivalent bids.7 The Principal does not allow the submission of partial bids.8 The Principal does not provide for the conclusion of a framework agreement.8 The detailed description of the subject of the Order is contained in the ToR and in the model agreement - Attachment No. 5 to the SWIZ.

Opportunity closing date
16 May 2019
Value of contract
to be confirmed

About the buyer

Polska Spółka Gazownictwa Sp. z o.o. ul. Bandrowskiego 16 Tarnów 33-100 Poland

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