Poland - Electronic retail trade services

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Details

Provided by Open Opps
Opportunity closing date
05 August 2019
Opportunity publication date
09 July 2019
Category
66151100: Electronic marketplace retailing services
Value of contract
to be confirmed
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Description

1) Coordination and supervision over the project implementation together with the delivery of products in the eStore:
- having an operational team coordinating the project on the Contractor's side (platform management, broadcast implementation, accounting and administration, reporting);
- active acquisition of offers and advice on the selection of products for the Energa eSklep taking into account the seasonality, calendar of promotional campaigns and price competitiveness of products. Products should be among the leading brands in the small household appliances sector, home tools and accessories, lighting, children's products, leisure, hobbies, gadgets and market novelties. Minimum 15 suppliers;
- ensuring constant availability of the product offer on a scale not less than 2000 active SKUs belonging to the above-mentioned product category;
- adding products to the administrative panel of the eStore together with descriptions, photos and prices received from Energa Obrót SA. Current product offer update, i.e. daily addition and removal of products;
2. Warehouse, logistics:
- warehouse service - receiving products into the system, storing goods, picking orders, receiving returns and complaints, reporting and inventory inventory;
- Energa-Obrót SA reserves the right to visit the warehouse at any stage of cooperation (both at the stage of negotiations and cooperation);
- readiness to handle 3000 orders per month with the possibility of increasing processing capacity (possibility of sales peaks related to marketing campaigns);
- efficient packaging and shipping service - punctuality, correct completion, aesthetics of packaging, transport documents;
- delivery of parcels to customers by leading couriers and to vending machines or pick-up points for parcels.
- Energa-Obrót SA does not participate in the process of delivery and complaint of products from customers of eSklep Energa. The Contractor shall be responsible for maintaining appropriate stock levels enabling the presentation of at least 15 products in a given category/subcategory;
- Energa-Obrót SA sells its own products, which should be placed in stock. The tasks of the Contractor will include servicing these products in the sales process and reporting on statuses.
- presentation of the WMS system serving the Contractor's warehouse and systems for communication with the platform www.sklep.energa.pl.
3) Accounting and financial services:
- fiscalisation of sales is carried out on the Contractor's side;
- full accounting and financial service on the part of the Contractor,
- generation of sales documents (receipt/FV) and system integration of fiscal printers with the logistics system and e-commerce platform;
- service and monitoring of payments from card operators and transfers,
- creation of accounting and financial reports according to the established guidelines on the side of Energa-Obrót SA and the Contractor. The reports will include, among other things, order numbers along with the purchase and sale price, the number of goods sold, the presentation of additional costs or commissions;
- conducting warehouse settlements for Energa-Obrót SA according to the established guidelines;
4) Customer service:
- providing a team to support communication with the consumer (including helpline, e-mail, chat);
- proper implementation of communication with end customers;
- Handling of returns;
- handling of complaints;
- hotline (the hotline should have a dedicated telephone number and be open on working days at least 10 hours. Together with systems storing recordings for the possibility of listening to registered notifications and the manner of communication with the consumer by Energa Obrót S.A.
5) Hosting and maintenance of the system:
- hosting and monitoring of the proper operation of the online store,
- maintenance and servicing of the Magento System (SLA).

Opportunity closing date
05 August 2019
Value of contract
to be confirmed

About the buyer

Address
Energa Obrót S.A. al. Grunwaldzka 472 Gdańsk 80-309 Poland
Contact
anna.osiecka@energa.pl

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