France - Call Center

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Details

Provided by Open Opps
Opportunity closing date
10 February 2020
Opportunity publication date
16 January 2020
Category
79512000: Call centre
Value of contract
to be confirmed
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Description

The purpose of this contract is to provide a telephone answering service for users and subscribers of the public drinking water service of the Régie des Eaux de Montpellier Méditerranée Métropole, as well as related services. The contract is broken down into 3 phases:1) the project phase (including the training of call centre staff) which starts on the date of notification of the contract until 31.1.2021;2) the operational phase, (telephone answering service including on-call duty where applicable) starting from 1.1.2021 until 31.12.2022, i.e. an initial period of 2 years renewable under the conditions defined in the markets;3) the reversibility phase is included in the operational phase. It may be tacitly renewed, under the conditions defined in the market.

Opportunity closing date
10 February 2020
Value of contract
to be confirmed

About the buyer

Address
Régie des Eaux de Montpellier 3M 391 rue de la Font Froide Montpellier 34197 France
Contact
marches@regiedeseaux.montpellier3m.fr

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